Helping Organizations Excel

Excellence is never an accident. It is always the result of high intention, sincere effort, and intelligent execution; it represents the wise choice of many alternatives – choice, not chance, determines your destiny. ~ Aristotle

Our mission is to help organizations identify all areas where improvement can be achieved through high quality, value-added, services.  We aim at exceeding customer expectation by finding meaningful solutions, offering best practices, and helping create a high-performing, transparency-driven organization. 

Services

Our process improvement team works directly with the governing body and management to provide an objective third-party analysis of current services and systems as well as find inefficiencies and make recommendations for positive change. 

 

 

Services 

 

  • Performance Audits 

  • Business Process Analysis (BPA) 

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more

Performance Audits Performance audits consist of an evaluation of the economy, efficiency and effectiveness of government, departments, programs, services and functions. Through this process, organizations can identify cost savings, service gaps and overlaps, duplicate and underused services that could be reduced or eliminated. Examples of solutions/outcome that have resulted from our work include –

  • Organizational restructuring
  • Consolidation and/or sharing services
  • Reduced service gaps or duplication in services
  • Improved performance measurement system
  • Balanced staffing levels to workload and improved workforce planning
  • Enhanced compliance with policies, ordinances, rules and laws
  • Improved productivity and efficiency through use of technology
  • Outsourcing or insourcing solutions
  • Alternative funding sources
Operational Assessments and Business Process Analysis (BPA) Operational assessments and business process analyses focus on understanding a particular process and its constituent subprocesses, followed by either a redesign and improvement of the process or alterations in the process that results in increased output and quality. Through mapping of the current state, a BPA describes the processes involved, parties participating, manual and automated activities, information exchanged and documents produced. It allows Operational assessments and BPAs allow the comparison of current and future state and the analysis of performance gaps. This methodology can be used to –
  • Deliver a confident business case that justifies moving forward with the acquisition or selection of enterprise software or technology upgrades by clean up the current state and implement process improvements that will maximize the benefit of the upgrades.
  • Locate bottlenecks or problematic areas such as unnecessary forms or duplicative elements that cause delays, lost time, resources, and ultimately affects service levels, quality and economy, and identify solutions.
  • Analyze individual actions, documents and data involved in a process and their value-add.
  • Record implicit knowledge, capture and record manual or undocumented processes.



For those organizations just starting the performance measurement journey, we can help build a solid performance measurement foundation.  For established systems, we can assist with assessing weaknesses and formulating recommendations to create a more robust system. 

​

Services 

 

  • Performance Measures Development 

  • Performance Measurement System Implementation 

  • Performance Data Reliability  

  • Performance Management Training    

  • Performance-Based Budgeting (PBB)  

more

Performance Measures/KPIs Development Having relevant measures (also known as Key Performance Indicators, KPIs) is having indicators that accurately reflect the results of work carried out by your organization, and in a broader sense, management’s success, or failure, in delivering services or programs. PSPA’s experts can work with your managers and staff to identify KPIs that accurately reflect their program’s efforts and accomplishments. We will ensure that the measures are aligned and fit within a strategic framework, and are based on organizational mission, goals and objectives, critical success factors, and customer needs. PSPA will share with you our extensive database of common service area measures used by governments throughout the country. Performance Measurement Systems Implementation Once the process of gathering data is established, we can help management decide on the performance tracking method and frequency with which the results are reported. With today’s technology it is easier than ever to track performance measure results against established targets and effectively report the results through graphics, text or management dashboards. PSPA is familiar with many tracking and reporting products that are available to government today and we can use that experience to help you objectively assess different systems to select one that fits your needs, or work with your team to develop an easy-to-use system. Performance Data Reliability PSPA’s certified auditors can conduct ad hoc or annual certification audits on the reliability of one or more of your organization’s key performance indicators. PSPA can also train your internal auditors on a process to conduct data reliability audits. These audits can be conducted on an ad-hoc basis or as part of regularly scheduled performance audits. PSPA can also train your program managers on how to conduct a structured self-assessment review for ascertaining the reliability of their performance measurement data. As a result of the training and practice sessions your program managers will have the tools they need to replicate the self-assessment process on an ongoing basis. Performance Measurement/Performance Management Training PSPA professionals are qualified trainers on various performance measurement topics. Our training courses have been delivered to many different professional groups including members of The Institute of Internal Auditors, Association of Government Accountants and the Associations of Local Government Auditors. Through this type of training, managers will learn how to develop mechanisms to track performance over time, flag performance problems and identify the cause of inadequate performance. Managers can also learn to use performance data to develop improvement strategies and make informed decisions. This is accomplished by analyzing performance reports to identify root causes and opportunities for process redesign and allocation or reallocation of existing resources. Performance-Based Budgeting (PBB) Implementation PSPA will help you develop a framework to associate dollars with performance measures so you can gradually shift accountability for line-item budgets (based on the use of inputs) to accountability for budgets based on performance (what the program accomplished with the dollars allocated.) We can also train your budget, accounting, and program managers in the basic concepts and techniques of PBB; develop and implement a user-friendly tracking system to monitor actual results against performance goals; and provide technical assistance as necessary.



Risks are governed with effective controls, and controls are foundational to an organization reaching its full potential. We help organizations identify risks that can have an impact on the achievement of their mission and we assess the controls in place to mitigate risk and make recommendations when weaknesses are found.  

 

Services 

 

  • Enterprise Risk Assessment (ERA) 

  • Internal Controls Assessment and Testing 

  • Internal Audit Planning  

  • Policies and Procedures Development 

more

Performance Audits Performance audits consist of an evaluation of the economy, efficiency and effectiveness of government, departments, programs, services and functions. Through this process, organizations can identify cost savings, service gaps and overlaps, duplicate and underused services that could be reduced or eliminated. Examples of solutions/outcome that have resulted from our work include –

  • Organizational restructuring
  • Consolidation and/or sharing services
  • Reduced service gaps or duplication in services
  • Improved performance measurement system
  • Balanced staffing levels to workload and improved workforce planning
  • Enhanced compliance with policies, ordinances, rules and laws
  • Improved productivity and efficiency through use of technology
  • Outsourcing or insourcing solutions
  • Alternative funding sources
Operational Assessments and Business Process Analysis (BPA) Operational assessments and business process analyses focus on understanding a particular process and its constituent subprocesses, followed by either a redesign and improvement of the process or alterations in the process that results in increased output and quality. Through mapping of the current state, a BPA describes the processes involved, parties participating, manual and automated activities, information exchanged and documents produced. It allows Operational assessments and BPAs allow the comparison of current and future state and the analysis of performance gaps. This methodology can be used to –
  • Deliver a confident business case that justifies moving forward with the acquisition or selection of enterprise software or technology upgrades by clean up the current state and implement process improvements that will maximize the benefit of the upgrades.
  • Locate bottlenecks or problematic areas such as unnecessary forms or duplicative elements that cause delays, lost time, resources, and ultimately affects service levels, quality and economy, and identify solutions.
  • Analyze individual actions, documents and data involved in a process and their value-add.
  • Record implicit knowledge, capture and record manual or undocumented processes.



Through outsourced, co-sourced or temporary staffing arrangements, PSPA helps organizations secure independent assurance that risk management, governance, and key internal control processes are operating effectively and are in compliance with applicable laws, regulations, policies, and procedures. 

 

Services 

 

  • Compliance/Regulatory Audits 

  • Fraud Prevention and Fraud Audits 

  • Quality Assessment Reviews (QARs) 

  • Governance Reviews  

  • Internal Audit Outsourcing, Co-Sourcing and Temporary Staffing 

more

Performance Measures/KPIs Development Having relevant measures (also known as Key Performance Indicators, KPIs) is having indicators that accurately reflect the results of work carried out by your organization, and in a broader sense, management’s success, or failure, in delivering services or programs. PSPA’s experts can work with your managers and staff to identify KPIs that accurately reflect their program’s efforts and accomplishments. We will ensure that the measures are aligned and fit within a strategic framework, and are based on organizational mission, goals and objectives, critical success factors, and customer needs. PSPA will share with you our extensive database of common service area measures used by governments throughout the country. Performance Measurement Systems Implementation Once the process of gathering data is established, we can help management decide on the performance tracking method and frequency with which the results are reported. With today’s technology it is easier than ever to track performance measure results against established targets and effectively report the results through graphics, text or management dashboards. PSPA is familiar with many tracking and reporting products that are available to government today and we can use that experience to help you objectively assess different systems to select one that fits your needs, or work with your team to develop an easy-to-use system. Performance Data Reliability PSPA’s certified auditors can conduct ad hoc or annual certification audits on the reliability of one or more of your organization’s key performance indicators. PSPA can also train your internal auditors on a process to conduct data reliability audits. These audits can be conducted on an ad-hoc basis or as part of regularly scheduled performance audits. PSPA can also train your program managers on how to conduct a structured self-assessment review for ascertaining the reliability of their performance measurement data. As a result of the training and practice sessions your program managers will have the tools they need to replicate the self-assessment process on an ongoing basis. Performance Measurement/Performance Management Training PSPA professionals are qualified trainers on various performance measurement topics. Our training courses have been delivered to many different professional groups including members of The Institute of Internal Auditors, Association of Government Accountants and the Associations of Local Government Auditors. Through this type of training, managers will learn how to develop mechanisms to track performance over time, flag performance problems and identify the cause of inadequate performance. Managers can also learn to use performance data to develop improvement strategies and make informed decisions. This is accomplished by analyzing performance reports to identify root causes and opportunities for process redesign and allocation or reallocation of existing resources. Performance-Based Budgeting (PBB) Implementation PSPA will help you develop a framework to associate dollars with performance measures so you can gradually shift accountability for line-item budgets (based on the use of inputs) to accountability for budgets based on performance (what the program accomplished with the dollars allocated.) We can also train your budget, accounting, and program managers in the basic concepts and techniques of PBB; develop and implement a user-friendly tracking system to monitor actual results against performance goals; and provide technical assistance as necessary.



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more

Performance Measures/KPIs Development Having relevant measures (also known as Key Performance Indicators, KPIs) is having indicators that accurately reflect the results of work carried out by your organization, and in a broader sense, management’s success, or failure, in delivering services or programs. PSPA’s experts can work with your managers and staff to identify KPIs that accurately reflect their program’s efforts and accomplishments. We will ensure that the measures are aligned and fit within a strategic framework, and are based on organizational mission, goals and objectives, critical success factors, and customer needs. PSPA will share with you our extensive database of common service area measures used by governments throughout the country. Performance Measurement Systems Implementation Once the process of gathering data is established, we can help management decide on the performance tracking method and frequency with which the results are reported. With today’s technology it is easier than ever to track performance measure results against established targets and effectively report the results through graphics, text or management dashboards. PSPA is familiar with many tracking and reporting products that are available to government today and we can use that experience to help you objectively assess different systems to select one that fits your needs, or work with your team to develop an easy-to-use system. Performance Data Reliability PSPA’s certified auditors can conduct ad hoc or annual certification audits on the reliability of one or more of your organization’s key performance indicators. PSPA can also train your internal auditors on a process to conduct data reliability audits. These audits can be conducted on an ad-hoc basis or as part of regularly scheduled performance audits. PSPA can also train your program managers on how to conduct a structured self-assessment review for ascertaining the reliability of their performance measurement data. As a result of the training and practice sessions your program managers will have the tools they need to replicate the self-assessment process on an ongoing basis. Performance Measurement/Performance Management Training PSPA professionals are qualified trainers on various performance measurement topics. Our training courses have been delivered to many different professional groups including members of The Institute of Internal Auditors, Association of Government Accountants and the Associations of Local Government Auditors. Through this type of training, managers will learn how to develop mechanisms to track performance over time, flag performance problems and identify the cause of inadequate performance. Managers can also learn to use performance data to develop improvement strategies and make informed decisions. This is accomplished by analyzing performance reports to identify root causes and opportunities for process redesign and allocation or reallocation of existing resources. Performance-Based Budgeting (PBB) Implementation PSPA will help you develop a framework to associate dollars with performance measures so you can gradually shift accountability for line-item budgets (based on the use of inputs) to accountability for budgets based on performance (what the program accomplished with the dollars allocated.) We can also train your budget, accounting, and program managers in the basic concepts and techniques of PBB; develop and implement a user-friendly tracking system to monitor actual results against performance goals; and provide technical assistance as necessary.