Helping Organizations Excel

Excellence is never an accident. It is always the result of high intention, sincere effort, and intelligent execution; it represents the wise choice of many alternatives – choice, not chance, determines your destiny. ~ Aristotle

Our mission is to help organizations identify all areas where improvement can be achieved through high quality, value-added, services.  We aim at exceeding customer expectation by finding meaningful solutions, offering best practices, and helping create a high-performing, transparency-driven organization. 

Services

Our process improvement team works directly with the governing body and management to provide an objective third-party analysis of current services and systems as well as find inefficiencies and make recommendations for positive change. 

 

 

Services 

 

  • Performance Audits 

  • Business Process Analysis (BPA) 

​​

more


Performance Audits Performance audits consist of an evaluation of the economy, efficiency and effectiveness of government, departments, programs, services and functions. Through this process, organizations can identify cost savings, service gaps and overlaps, duplicate and underused services that could be reduced or eliminated. Examples of solutions/outcome that have resulted from our work include –

  • Organizational restructuring
  • Consolidation and/or sharing services
  • Reduced service gaps or duplication in services
  • Improved performance measurement system
  • Balanced staffing levels to workload and improved workforce planning
  • Enhanced compliance with policies, ordinances, rules and laws
  • Improved productivity and efficiency through use of technology
  • Outsourcing or insourcing solutions
  • Alternative funding sources
Operational Assessments and Business Process Analysis (BPA) Operational assessments and business process analyses focus on understanding a particular process and its constituent subprocesses, followed by either a redesign and improvement of the process or alterations in the process that results in increased output and quality. Through mapping of the current state, a BPA describes the processes involved, parties participating, manual and automated activities, information exchanged and documents produced. It allows Operational assessments and BPAs allow the comparison of current and future state and the analysis of performance gaps. This methodology can be used to –
  • Deliver a confident business case that justifies moving forward with the acquisition or selection of enterprise software or technology upgrades by clean up the current state and implement process improvements that will maximize the benefit of the upgrades.
  • Locate bottlenecks or problematic areas such as unnecessary forms or duplicative elements that cause delays, lost time, resources, and ultimately affects service levels, quality and economy, and identify solutions.
  • Analyze individual actions, documents and data involved in a process and their value-add.
  • Record implicit knowledge, capture and record manual or undocumented processes.





For those organizations just starting the performance measurement journey, we can help build a solid performance measurement foundation.  For established systems, we can assist with assessing weaknesses and formulating recommendations to create a more robust system. 

Services 

 

  • Performance Measures Development 

  • Performance Measurement System Implementation 

  • Performance Data Reliability  

  • Performance Management Training    

  • Performance-Based Budgeting (PBB)  

more


Performance Measures/KPIs Development Having relevant measures (also known as Key Performance Indicators, KPIs) is having indicators that accurately reflect the results of work carried out by your organization, and in a broader sense, management’s success, or failure, in delivering services or programs. PSPA’s experts can work with your managers and staff to identify KPIs that accurately reflect their program’s efforts and accomplishments. We will ensure that the measures are aligned and fit within a strategic framework, and are based on organizational mission, goals and objectives, critical success factors, and customer needs. PSPA will share with you our extensive database of common service area measures used by governments throughout the country. Performance Measurement Systems Implementation Once the process of gathering data is established, we can help management decide on the performance tracking method and frequency with which the results are reported. With today’s technology it is easier than ever to track performance measure results against established targets and effectively report the results through graphics, text or management dashboards. PSPA is familiar with many tracking and reporting products that are available to government today and we can use that experience to help you objectively assess different systems to select one that fits your needs, or work with your team to develop an easy-to-use system. Performance Data Reliability PSPA’s certified auditors can conduct ad hoc or annual certification audits on the reliability of one or more of your organization’s key performance indicators. PSPA can also train your internal auditors on a process to conduct data reliability audits. These audits can be conducted on an ad-hoc basis or as part of regularly scheduled performance audits. PSPA can also train your program managers on how to conduct a structured self-assessment review for ascertaining the reliability of their performance measurement data. As a result of the training and practice sessions your program managers will have the tools they need to replicate the self-assessment process on an ongoing basis. Performance Measurement/Performance Management Training PSPA professionals are qualified trainers on various performance measurement topics. Our training courses have been delivered to many different professional groups including members of The Institute of Internal Auditors, Association of Government Accountants and the Associations of Local Government Auditors. Through this type of training, managers will learn how to develop mechanisms to track performance over time, flag performance problems and identify the cause of inadequate performance. Managers can also learn to use performance data to develop improvement strategies and make informed decisions. This is accomplished by analyzing performance reports to identify root causes and opportunities for process redesign and allocation or reallocation of existing resources. Performance-Based Budgeting (PBB) Implementation PSPA will help you develop a framework to associate dollars with performance measures so you can gradually shift accountability for line-item budgets (based on the use of inputs) to accountability for budgets based on performance (what the program accomplished with the dollars allocated.) We can also train your budget, accounting, and program managers in the basic concepts and techniques of PBB; develop and implement a user-friendly tracking system to monitor actual results against performance goals; and provide technical assistance as necessary.





Risks are governed with effective controls, and controls are foundational to an organization reaching its full potential. We help organizations identify risks that can have an impact on the achievement of their mission and we assess the controls in place to mitigate risk and make recommendations when weaknesses are found.  

 

Services 

 

  • Enterprise Risk Assessment (ERA) 

  • Internal Controls Assessment and Testing 

  • Internal Audit Planning  

  • Policies and Procedures Development 

more


Performance Audits Performance audits consist of an evaluation of the economy, efficiency and effectiveness of government, departments, programs, services and functions. Through this process, organizations can identify cost savings, service gaps and overlaps, duplicate and underused services that could be reduced or eliminated. Examples of solutions/outcome that have resulted from our work include –

  • Organizational restructuring
  • Consolidation and/or sharing services
  • Reduced service gaps or duplication in services
  • Improved performance measurement system
  • Balanced staffing levels to workload and improved workforce planning
  • Enhanced compliance with policies, ordinances, rules and laws
  • Improved productivity and efficiency through use of technology
  • Outsourcing or insourcing solutions
  • Alternative funding sources
Operational Assessments and Business Process Analysis (BPA) Operational assessments and business process analyses focus on understanding a particular process and its constituent subprocesses, followed by either a redesign and improvement of the process or alterations in the process that results in increased output and quality. Through mapping of the current state, a BPA describes the processes involved, parties participating, manual and automated activities, information exchanged and documents produced. It allows Operational assessments and BPAs allow the comparison of current and future state and the analysis of performance gaps. This methodology can be used to –
  • Deliver a confident business case that justifies moving forward with the acquisition or selection of enterprise software or technology upgrades by clean up the current state and implement process improvements that will maximize the benefit of the upgrades.
  • Locate bottlenecks or problematic areas such as unnecessary forms or duplicative elements that cause delays, lost time, resources, and ultimately affects service levels, quality and economy, and identify solutions.
  • Analyze individual actions, documents and data involved in a process and their value-add.
  • Record implicit knowledge, capture and record manual or undocumented processes.





Through outsourced, co-sourced or temporary staffing arrangements, PSPA helps organizations secure independent assurance that risk management, governance, and key internal control processes are operating effectively and are in compliance with applicable laws, regulations, policies, and procedures. 

 

Services 

 

  • Compliance/Regulatory Audits 

  • Fraud Prevention and Fraud Audits 

  • Quality Assessment Reviews (QARs) 

  • Governance Reviews  

  • Internal Audit Outsourcing, Co-Sourcing and Temporary Staffing 

more


Performance Measures/KPIs Development Having relevant measures (also known as Key Performance Indicators, KPIs) is having indicators that accurately reflect the results of work carried out by your organization, and in a broader sense, management’s success, or failure, in delivering services or programs. PSPA’s experts can work with your managers and staff to identify KPIs that accurately reflect their program’s efforts and accomplishments. We will ensure that the measures are aligned and fit within a strategic framework, and are based on organizational mission, goals and objectives, critical success factors, and customer needs. PSPA will share with you our extensive database of common service area measures used by governments throughout the country. Performance Measurement Systems Implementation Once the process of gathering data is established, we can help management decide on the performance tracking method and frequency with which the results are reported. With today’s technology it is easier than ever to track performance measure results against established targets and effectively report the results through graphics, text or management dashboards. PSPA is familiar with many tracking and reporting products that are available to government today and we can use that experience to help you objectively assess different systems to select one that fits your needs, or work with your team to develop an easy-to-use system. Performance Data Reliability PSPA’s certified auditors can conduct ad hoc or annual certification audits on the reliability of one or more of your organization’s key performance indicators. PSPA can also train your internal auditors on a process to conduct data reliability audits. These audits can be conducted on an ad-hoc basis or as part of regularly scheduled performance audits. PSPA can also train your program managers on how to conduct a structured self-assessment review for ascertaining the reliability of their performance measurement data. As a result of the training and practice sessions your program managers will have the tools they need to replicate the self-assessment process on an ongoing basis. Performance Measurement/Performance Management Training PSPA professionals are qualified trainers on various performance measurement topics. Our training courses have been delivered to many different professional groups including members of The Institute of Internal Auditors, Association of Government Accountants and the Associations of Local Government Auditors. Through this type of training, managers will learn how to develop mechanisms to track performance over time, flag performance problems and identify the cause of inadequate performance. Managers can also learn to use performance data to develop improvement strategies and make informed decisions. This is accomplished by analyzing performance reports to identify root causes and opportunities for process redesign and allocation or reallocation of existing resources. Performance-Based Budgeting (PBB) Implementation PSPA will help you develop a framework to associate dollars with performance measures so you can gradually shift accountability for line-item budgets (based on the use of inputs) to accountability for budgets based on performance (what the program accomplished with the dollars allocated.) We can also train your budget, accounting, and program managers in the basic concepts and techniques of PBB; develop and implement a user-friendly tracking system to monitor actual results against performance goals; and provide technical assistance as necessary.





WEBSITE TERMS AND CONDITIONS


Please take the time to read these terms and conditions. By using Our Website and the Services and information offered on Our Website, you are agreeing to these terms and conditions. If you purchase products through our Website, there will be additional terms and conditions relating to the purchase. Please make sure you agree with these terms and conditions, which you will be directed to read prior to making your purchase. Definitions Services means performance and management consulting needs of public sector organizations. We / Us etc means Public Sector Performance Associates and any subsidiaries, affiliates, employees, officers, agents or assigns. Accuracy of content We have taken proper care and precautions to ensure that the information we provide on this Website is accurate. However, we cannot guarantee, nor do we accept any legal liability arising from or connected to, the accuracy, reliability, currency or completeness of anything contained on this Website or on any linked site. The information contained on this Website should not take the place of professional advice. Use The Website is made available for your use on your acceptance and compliance with these terms and conditions. By using this Website, you are agreeing to these terms and conditions. You agree that you will use this website in accordance with all applicable local, state, national and international laws, rules and regulations. You agree that you will not use, nor will you allow or authorise any third party to use, the Website for any purpose that is unlawful, defamatory, harassing, abusive, fraudulent or obscene way or in any other inappropriate way or in a way which conflicts with the Website or the Services. If you contribute to our forum (if any) or make any public comments on this Website which are, in our opinion, unlawful, defamatory, harassing, abusive, fraudulent or obscene or in any other way inappropriate or which conflict with the Website or the Services offered, then we may at our discretion, refuse to publish such comments and/or remove them from the Website. We reserve the right to refuse or terminate service to anyone at any time without notice or reason. Indemnification for loss or damage You agree to indemnify Us and hold Us harmless from and against any and all liabilities or expenses arising from or in any way related to your use of this Website or the Services or information offered on this Website, including any liability or expense arising from all claims, losses, damages (actual and consequential), suits, judgments, litigation costs and solicitors fees of every kind and nature incurred by you or any third parties through you. Intellectual property and copyrights We hold the copyright to the content of this Website, including all uploaded files, layout design, data, graphics, articles, file content, codes, news, tutorials, videos, reviews, forum posts and databases contained on the Website or in connection with the Services. You must not use or replicate our copyright material other than as permitted by law. Specifically, you must not use or replicate our copyright material for commercial purposes unless expressly agreed to by Us, in which case we may require you to sign a Licence Agreement. If you wish to use content, images or other of our intellectual property, you should submit your request to us at the following email address: msanchez @pspateam.com Trademarks The trademarks and logos contained on this Website are trademarks of Public Sector Performance Associates. Use of these trademarks is strictly prohibited except with Our express, written consent. Links to external websites This Website may contain links that direct you outside of this Website. These links are provided for your convenience and are not an express or implied indication that we endorse or approve of the linked Website, it’s contents or any associated website, product or service. We accept no liability for loss or damage arising out of or in connection to your use of these sites. You may link to our articles or home page. However, you should not provide a link which suggests any association, approval or endorsement on our part in respect to your website, unless we have expressly agreed in writing. We may withdraw our consent to you linking to our site at any time by notice to you. Limitation of Liability We take no responsibility for the accuracy of any of the content or statements contained on this Website or in relation to our Services. Statements made are by way of general comment only and you should satisfy yourself as to their accuracy. Further, all of our Services are provided without a warranty with the exception of any warranties provided by law. We are not liable for any damages whatsoever, incurred as a result of or relating to the use of the Website or our Services. Information Collection Use of information you have provided us with, or that we have collected and retained relating to your use of the Website and/or our Services, is governed by our Privacy Policy. By using this Website and the Services associated with this Website, you are agreeing to the Privacy Policy. To view our Privacy Policy and read more about why we collect personal information from you and how we use that information, click here. Confidentiality All personal information you give us will be dealt with in a confidential manner in accordance with our Privacy Policy. However, due to circumstances outside of our control, we cannot guarantee that all aspects of your use of this Website will be confidential due to the potential ability of third parties to intercept and access such information. Governing Law These terms and conditions are governed by and construed in accordance with the laws of Florida. Any disputes concerning this website are to be resolved by the courts having jurisdiction in Hillsborough County. We retain the right to bring proceedings against you for breach of these Terms and Conditions, in your country of residence or any other appropriate country or jurisdiction. Copyright © 2018 Public Sector Performance Associates https://www.pspateam.com





more


Performance Measures/KPIs Development Having relevant measures (also known as Key Performance Indicators, KPIs) is having indicators that accurately reflect the results of work carried out by your organization, and in a broader sense, management’s success, or failure, in delivering services or programs. PSPA’s experts can work with your managers and staff to identify KPIs that accurately reflect their program’s efforts and accomplishments. We will ensure that the measures are aligned and fit within a strategic framework, and are based on organizational mission, goals and objectives, critical success factors, and customer needs. PSPA will share with you our extensive database of common service area measures used by governments throughout the country. Performance Measurement Systems Implementation Once the process of gathering data is established, we can help management decide on the performance tracking method and frequency with which the results are reported. With today’s technology it is easier than ever to track performance measure results against established targets and effectively report the results through graphics, text or management dashboards. PSPA is familiar with many tracking and reporting products that are available to government today and we can use that experience to help you objectively assess different systems to select one that fits your needs, or work with your team to develop an easy-to-use system. Performance Data Reliability PSPA’s certified auditors can conduct ad hoc or annual certification audits on the reliability of one or more of your organization’s key performance indicators. PSPA can also train your internal auditors on a process to conduct data reliability audits. These audits can be conducted on an ad-hoc basis or as part of regularly scheduled performance audits. PSPA can also train your program managers on how to conduct a structured self-assessment review for ascertaining the reliability of their performance measurement data. As a result of the training and practice sessions your program managers will have the tools they need to replicate the self-assessment process on an ongoing basis. Performance Measurement/Performance Management Training PSPA professionals are qualified trainers on various performance measurement topics. Our training courses have been delivered to many different professional groups including members of The Institute of Internal Auditors, Association of Government Accountants and the Associations of Local Government Auditors. Through this type of training, managers will learn how to develop mechanisms to track performance over time, flag performance problems and identify the cause of inadequate performance. Managers can also learn to use performance data to develop improvement strategies and make informed decisions. This is accomplished by analyzing performance reports to identify root causes and opportunities for process redesign and allocation or reallocation of existing resources. Performance-Based Budgeting (PBB) Implementation PSPA will help you develop a framework to associate dollars with performance measures so you can gradually shift accountability for line-item budgets (based on the use of inputs) to accountability for budgets based on performance (what the program accomplished with the dollars allocated.) We can also train your budget, accounting, and program managers in the basic concepts and techniques of PBB; develop and implement a user-friendly tracking system to monitor actual results against performance goals; and provide technical assistance as necessary.