Helping Organizations Excel

Excellence is never an accident. It is always the result of high intention, sincere effort, and intelligent execution; it represents the wise choice of many alternatives – choice, not chance, determines your destiny. ~ Aristotle

Our mission is to help organizations identify all areas where improvement can be achieved through high quality, value-added, services.  We aim at exceeding customer expectation by finding meaningful solutions, offering best practices, and helping create a high-performing, transparency-driven organization. 

Services

Our process improvement team works directly with the governing body and management to provide an objective third-party analysis of current services and systems as well as find inefficiencies and make recommendations for positive change. 

 

 

Services 

 

  • Performance Audits 

  • Business Process Analysis (BPA) 

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more


Performance Measures/KPIs Development Having relevant measures (also known as Key Performance Indicators, KPIs) is having indicators that accurately reflect the results of work carried out by your organization, and in a broader sense, management’s success, or failure, in delivering services or programs. PSPA’s experts can work with your managers and staff to identify KPIs that accurately reflect their program’s efforts and accomplishments. We will ensure that the measures are aligned and fit within a strategic framework, and are based on organizational mission, goals and objectives, critical success factors, and customer needs. PSPA will share with you our extensive database of common service area measures used by governments throughout the country. Performance Measurement Systems Implementation Once the process of gathering data is established, we can help management decide on the performance tracking method and frequency with which the results are reported. With today’s technology it is easier than ever to track performance measure results against established targets and effectively report the results through graphics, text or management dashboards. PSPA is familiar with many tracking and reporting products that are available to government today and we can use that experience to help you objectively assess different systems to select one that fits your needs, or work with your team to develop an easy-to-use system. Performance Data Reliability PSPA’s certified auditors can conduct ad hoc or annual certification audits on the reliability of one or more of your organization’s key performance indicators. PSPA can also train your internal auditors on a process to conduct data reliability audits. These audits can be conducted on an ad-hoc basis or as part of regularly scheduled performance audits. PSPA can also train your program managers on how to conduct a structured self-assessment review for ascertaining the reliability of their performance measurement data. As a result of the training and practice sessions your program managers will have the tools they need to replicate the self-assessment process on an ongoing basis. Performance Measurement/Performance Management Training PSPA professionals are qualified trainers on various performance measurement topics. Our training courses have been delivered to many different professional groups including members of The Institute of Internal Auditors, Association of Government Accountants and the Associations of Local Government Auditors. Through this type of training, managers will learn how to develop mechanisms to track performance over time, flag performance problems and identify the cause of inadequate performance. Managers can also learn to use performance data to develop improvement strategies and make informed decisions. This is accomplished by analyzing performance reports to identify root causes and opportunities for process redesign and allocation or reallocation of existing resources. Performance-Based Budgeting (PBB) Implementation PSPA will help you develop a framework to associate dollars with performance measures so you can gradually shift accountability for line-item budgets (based on the use of inputs) to accountability for budgets based on performance (what the program accomplished with the dollars allocated.) We can also train your budget, accounting, and program managers in the basic concepts and techniques of PBB; develop and implement a user-friendly tracking system to monitor actual results against performance goals; and provide technical assistance as necessary.





For those organizations just starting the performance measurement journey, we can help build a solid performance measurement foundation.  For established systems, we can assist with assessing weaknesses and formulating recommendations to create a more robust system. 

Services 

 

  • Performance Measures Development 

  • Performance Measurement System Implementation 

  • Performance Data Reliability  

  • Performance Management Training    

  • Performance-Based Budgeting (PBB)  

more


Performance Measures/KPIs Development Having relevant measures (also known as Key Performance Indicators, KPIs) is having indicators that accurately reflect the results of work carried out by your organization, and in a broader sense, management’s success, or failure, in delivering services or programs. PSPA’s experts can work with your managers and staff to identify KPIs that accurately reflect their program’s efforts and accomplishments. We will ensure that the measures are aligned and fit within a strategic framework, and are based on organizational mission, goals and objectives, critical success factors, and customer needs. PSPA will share with you our extensive database of common service area measures used by governments throughout the country. Performance Measurement Systems Implementation Once the process of gathering data is established, we can help management decide on the performance tracking method and frequency with which the results are reported. With today’s technology it is easier than ever to track performance measure results against established targets and effectively report the results through graphics, text or management dashboards. PSPA is familiar with many tracking and reporting products that are available to government today and we can use that experience to help you objectively assess different systems to select one that fits your needs, or work with your team to develop an easy-to-use system. Performance Data Reliability PSPA’s certified auditors can conduct ad hoc or annual certification audits on the reliability of one or more of your organization’s key performance indicators. PSPA can also train your internal auditors on a process to conduct data reliability audits. These audits can be conducted on an ad-hoc basis or as part of regularly scheduled performance audits. PSPA can also train your program managers on how to conduct a structured self-assessment review for ascertaining the reliability of their performance measurement data. As a result of the training and practice sessions your program managers will have the tools they need to replicate the self-assessment process on an ongoing basis. Performance Measurement/Performance Management Training PSPA professionals are qualified trainers on various performance measurement topics. Our training courses have been delivered to many different professional groups including members of The Institute of Internal Auditors, Association of Government Accountants and the Associations of Local Government Auditors. Through this type of training, managers will learn how to develop mechanisms to track performance over time, flag performance problems and identify the cause of inadequate performance. Managers can also learn to use performance data to develop improvement strategies and make informed decisions. This is accomplished by analyzing performance reports to identify root causes and opportunities for process redesign and allocation or reallocation of existing resources. Performance-Based Budgeting (PBB) Implementation PSPA will help you develop a framework to associate dollars with performance measures so you can gradually shift accountability for line-item budgets (based on the use of inputs) to accountability for budgets based on performance (what the program accomplished with the dollars allocated.) We can also train your budget, accounting, and program managers in the basic concepts and techniques of PBB; develop and implement a user-friendly tracking system to monitor actual results against performance goals; and provide technical assistance as necessary.





Risks are governed with effective controls, and controls are foundational to an organization reaching its full potential. We help organizations identify risks that can have an impact on the achievement of their mission and we assess the controls in place to mitigate risk and make recommendations when weaknesses are found.  

 

Services 

 

  • Enterprise Risk Assessment (ERA) 

  • Internal Controls Assessment and Testing 

  • Internal Audit Planning  

  • Policies and Procedures Development 

more


Internal Controls Assessment and Testing A thorough understanding of internal and operational controls, and how those controls create value is critical for any organization. When effectively designed and applied, internal and operational controls can significantly contribute to the achievement of organizational objectives. PSPA’s deep knowledge of government functions, department and program mission and objectives and their associated controls, ensures a meaningful and complete internal controls assessment process. We provide recommendations for strengthening controls and close operational gaps while making sure there is an appropriate balance between controls and their cost. We also develop a system to monitor, assess and update those controls in the future. Enterprise Risk Assessment (ERA) PSPA’s risk and control consultants offer a customized, flexible approach for identifying risks, ranking them based on impact and likelihood, and determining the most adequate risk response based on your needs. Whether the assessment is a stand-alone process that provides a snapshot of current risk, or the assessment or a step in developing a more formal enterprise risk management framework, we will provide in-depth industry knowledge and our commitment to governance, risk management and compliance. Our ERA process includes – Identification of risks in multiple dimensions including Governance, Strategic Planning, Operational activities, Information Technology and Human Capital Development of a risk register (log) Generating risk rating criteria Prioritizing identified risks Applying best practices and making recommendations to mitigate risks Advising on risk management roles and responsibilities Designing a process for future risk monitoring and reporting Internal Audit Plan Development Based on the results of the enterprise risk-assessment, we develop a list of potential internal audit projects and their appropriate audit cycle (i.e., 1, 3 or 5 years). The audit plan will be aligned with the organization’s strategy and focus on the greatest risks, and constructed in the most cost-effective fashion, ensuring adequate allocation of internal audit resources. We can also perform a periodic assessment of the plan in the future to ensure it continuing alignment with key risks. Policies and Procedures Development Without formal and adequate policies and procedures organizations are at risk of excessive costs, , loss of assets, operational inefficiencies, inaccurate recordkeeping, business interruption, statutory sanctions, and being placed at a competitive disadvantage. Our team can help you build new, or strengthen existing policies and procedures. As we complete this process, we are also able to evaluate the adequacy of your control activities such as segregation of duties, authorization procedures, adequate documentation, independent checks, physical controls, and transactional recording. PSPA has a track record for producing policies that are written in clear, concise, simple language, with policy statements that address the directive rather than how to implement it. In addition, procedures are written so that they are in alignment with the policies and with the business owner in mind, making them understandable and easy-to-follow. We also provide a system for maintaining the policies and procedures ever-green, ensuring they are updated whenever operational conditions change.





Through outsourced, co-sourced or temporary staffing arrangements, PSPA helps organizations secure independent assurance that risk management, governance, and key internal control processes are operating effectively and are in compliance with applicable laws, regulations, policies, and procedures. 

 

Services 

 

  • Compliance/Regulatory Audits 

  • Fraud Prevention and Fraud Audits 

  • Quality Assessment Reviews (QARs) 

  • Governance Reviews  

  • Internal Audit Outsourcing, Co-Sourcing and Temporary Staffing 

more


Compliance/Regulatory Audits and Assessments PSPA helps organizations meet legal and policy requirements created by federal or state statute or local requirements. Through a compliance/regulatory assessment, we evaluate the organization's compliance with applicable laws, regulations, policies and procedures and provisions of contracts or grant agreements. PSPA professionals have conducted compliance audits for numerous public sector programs, divisions and departments. Fraud Audits and Prevention A fraud audit is a detailed examination of the financial records of an organization with the intent of finding instances of theft or misappropriation. If management or governance suspect fraud, PSPA’s specialists are available to conduct a fraud audit and help the organization determine the monetary damages. Although certain instances demand a fraud audit, we believe that the best investment to make is in developing strong internal control policies and procedures, to create an environment to deter fraud. We are available to consult and perform analyses to help you prevent fraud and ensure that strong internal controls are in place across your organization. In addition, we can train management to analyze processes and recognize risks conducive to fraud. Quality Assessment Reviews (QARs) According to the Institute of Internal Auditors (IIA) all Internal Audit practices should undergo a Quality Assessment Review (QAR) every three to five years. As part of the of the quality review we evaluate whether the organization uses tools that help keep it focused on its purpose such as governing documents, policies and procedures, and processes for measuring organizational outcomes and effectiveness. PSPA professionals are familiar with the IIA framework and experienced in the performance of quality reviews. Governance Reviews While nearly all of the provisions of the Sarbanes-Oxley Act bill apply only to publicly traded corporations, many nonprofit leaders have voluntarily adopted particular Sarbanes-Oxley provisions to ensure effective governance of their organizations. With our extensive knowledge of the principles for good governance, PSPA is equipped to review your board’s activities and make recommendations to enhance board practices and principles. We also assess whether there is independence and clarity of purpose/roles/responsibilities, the right mix of board members, and if board member strengths and time are well utilized.





WEBSITE TERMS AND CONDITIONS


Please take the time to read these terms and conditions. By using Our Website and the Services and information offered on Our Website, you are agreeing to these terms and conditions. If you purchase products through our Website, there will be additional terms and conditions relating to the purchase. Please make sure you agree with these terms and conditions, which you will be directed to read prior to making your purchase. Definitions Services means performance and management consulting needs of public sector organizations. We / Us etc means Public Sector Performance Associates and any subsidiaries, affiliates, employees, officers, agents or assigns. Accuracy of content We have taken proper care and precautions to ensure that the information we provide on this Website is accurate. However, we cannot guarantee, nor do we accept any legal liability arising from or connected to, the accuracy, reliability, currency or completeness of anything contained on this Website or on any linked site. The information contained on this Website should not take the place of professional advice. Use The Website is made available for your use on your acceptance and compliance with these terms and conditions. By using this Website, you are agreeing to these terms and conditions. You agree that you will use this website in accordance with all applicable local, state, national and international laws, rules and regulations. You agree that you will not use, nor will you allow or authorise any third party to use, the Website for any purpose that is unlawful, defamatory, harassing, abusive, fraudulent or obscene way or in any other inappropriate way or in a way which conflicts with the Website or the Services. If you contribute to our forum (if any) or make any public comments on this Website which are, in our opinion, unlawful, defamatory, harassing, abusive, fraudulent or obscene or in any other way inappropriate or which conflict with the Website or the Services offered, then we may at our discretion, refuse to publish such comments and/or remove them from the Website. We reserve the right to refuse or terminate service to anyone at any time without notice or reason. Indemnification for loss or damage You agree to indemnify Us and hold Us harmless from and against any and all liabilities or expenses arising from or in any way related to your use of this Website or the Services or information offered on this Website, including any liability or expense arising from all claims, losses, damages (actual and consequential), suits, judgments, litigation costs and solicitors fees of every kind and nature incurred by you or any third parties through you. Intellectual property and copyrights We hold the copyright to the content of this Website, including all uploaded files, layout design, data, graphics, articles, file content, codes, news, tutorials, videos, reviews, forum posts and databases contained on the Website or in connection with the Services. You must not use or replicate our copyright material other than as permitted by law. Specifically, you must not use or replicate our copyright material for commercial purposes unless expressly agreed to by Us, in which case we may require you to sign a Licence Agreement. If you wish to use content, images or other of our intellectual property, you should submit your request to us at the following email address: msanchez @pspateam.com Trademarks The trademarks and logos contained on this Website are trademarks of Public Sector Performance Associates. Use of these trademarks is strictly prohibited except with Our express, written consent. Links to external websites This Website may contain links that direct you outside of this Website. These links are provided for your convenience and are not an express or implied indication that we endorse or approve of the linked Website, it’s contents or any associated website, product or service. We accept no liability for loss or damage arising out of or in connection to your use of these sites. You may link to our articles or home page. However, you should not provide a link which suggests any association, approval or endorsement on our part in respect to your website, unless we have expressly agreed in writing. We may withdraw our consent to you linking to our site at any time by notice to you. Limitation of Liability We take no responsibility for the accuracy of any of the content or statements contained on this Website or in relation to our Services. Statements made are by way of general comment only and you should satisfy yourself as to their accuracy. Further, all of our Services are provided without a warranty with the exception of any warranties provided by law. We are not liable for any damages whatsoever, incurred as a result of or relating to the use of the Website or our Services. Information Collection Use of information you have provided us with, or that we have collected and retained relating to your use of the Website and/or our Services, is governed by our Privacy Policy. By using this Website and the Services associated with this Website, you are agreeing to the Privacy Policy. To view our Privacy Policy and read more about why we collect personal information from you and how we use that information, click here. Confidentiality All personal information you give us will be dealt with in a confidential manner in accordance with our Privacy Policy. However, due to circumstances outside of our control, we cannot guarantee that all aspects of your use of this Website will be confidential due to the potential ability of third parties to intercept and access such information. Governing Law These terms and conditions are governed by and construed in accordance with the laws of Florida. Any disputes concerning this website are to be resolved by the courts having jurisdiction in Hillsborough County. We retain the right to bring proceedings against you for breach of these Terms and Conditions, in your country of residence or any other appropriate country or jurisdiction. Copyright © 2018 Public Sector Performance Associates https://www.pspateam.com





PRIVACY POLICY


Last updated: 6/3/2018 Public Sector Performance Associates ("us", "we", or "our") operates https://www.pspateam.com (change this) (the "Site"). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.
We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.
Information Collection And Use
While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name ("Personal Information").
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Like many site operators, we collect information that your browser sends whenever you visit our Site ("Log Data"). This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics. In addition, we may use third party services such as Google Analytics that collect, monitor and analyze Our Site.
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